Effective date: 29 September 2026
Last updated: 29 September 2026
This Privacy Policy explains how Kasa Ride ("Kasa Ride", "we", "us", or "our") collects, uses, stores, shares, and protects personal information when you use the Kasa Ride mobile applications, website, platform, and related services.
Kasa Ride is committed to handling personal information responsibly and in accordance with applicable data-protection laws, including the laws of the Republic of Ghana.
The entity responsible for processing your personal information is:
Trading name: Kasa Ride
Where applicable, Kasa Ride may be a data controller for personal information processed through the Platform.
Depending on how you use Kasa Ride, we may collect the following categories of information.
This may include:
Kasa Ride may collect location information when you use location-based features.
This may include:
Location information may be collected while a relevant ride or delivery is active and, where necessary and lawfully permitted, while certain driver features are operating.
You can control certain location permissions through your device settings.
When you use ride services, we may process:
When you use courier services, we may process:
Please do not provide unnecessary sensitive information about another person.
Depending on the payment method used, we may process:
Where payments are processed by third-party payment providers, those providers may process payment information according to their own privacy policies and security practices.
We may collect information such as:
If you contact Kasa Ride, we may retain:
We may use personal information to:
We will seek to process personal information for legitimate and disclosed purposes and in accordance with applicable data-protection requirements.
Location information is an important part of Kasa Ride's transportation and courier functionality.
For customers, location information may be used to:
For drivers, location information may be used to:
Kasa Ride will not request location permissions beyond what is reasonably necessary for the relevant functionality.
We may share relevant information with:
Information necessary to complete a ride or delivery may be shared between customers and drivers.
For example, this may include:
We may use third-party providers for:
These providers may process personal information on our behalf where necessary to provide their services.
We may disclose information where required or permitted by applicable law, regulation, court order, or lawful governmental request.
We may share information where reasonably necessary to:
We do not sell personal information to third parties.
Kasa Ride may integrate with third-party services.
Examples may include:
These services may have separate privacy policies.
You should review the privacy information provided by applicable third-party services where relevant.
Some Kasa Ride service providers may process or store information outside Ghana.
Where personal information is transferred to another country, Kasa Ride will take steps required by applicable law to protect that information.
The countries or categories of countries involved may change as our service providers change.
We use reasonable technical and organisational measures designed to protect personal information against:
Security measures may include:
However, no internet-based system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
Retention periods may vary depending on the type of information and applicable legal requirements.
When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
Subject to applicable law and any lawful limitations, you may have rights concerning your personal information, including rights relating to:
To exercise a privacy right, contact:
Contact us through the Help & support section of the Kasa Ride app.
We may need to verify your identity before processing certain requests.
Where applicable, Kasa Ride may send promotional communications only in accordance with applicable law.
You may be able to opt out of marketing communications through the communication itself or through your account settings.
Service-related communications, such as ride confirmations, security alerts, payment information, and important account notices, may continue because they are necessary to provide the Service.
If Kasa Ride operates websites or web-based services using cookies or similar technologies, these technologies may be used to:
You can control certain cookies through your browser settings.
Kasa Ride is not intended to collect unnecessary personal information from children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe a child has provided personal information improperly, contact us at:
Contact us through the Help & support section of the Kasa Ride app.
If account deletion is available, you may request deletion through the Kasa Ride application or by contacting support.
Deletion may be subject to:
Deleting the application from your device does not necessarily delete your Kasa Ride account or personal information.
If Kasa Ride becomes aware of a security incident involving personal information, we will assess the incident and take steps required by applicable law, including notification obligations where applicable.
We may update this Privacy Policy when our practices, technology, services, or legal requirements change.
Where appropriate, we will provide notice of significant changes.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised.
For questions, requests, or concerns about privacy:
Team: Kasa Ride Privacy Team
You may also have the right to contact the relevant data-protection authority in Ghana regarding concerns about the processing of your personal information.
By using Kasa Ride, you acknowledge that you have read this Privacy Policy and understand how your personal information may be processed as described above.